South African Residents worldwide can benefit from
our reliable, resourceful solutions”

Email: info@passportassist.co.za
Office Hours: 9am to 4pm

About Us

Dear Valued Client,

Passport Assist & Docu-Solve specialise in providing a varied range of document solutions. We procure unabridged birth, marriage or death certificates as well as vault copies for South Africans.

Passport Assist & Docu-Solve are also able to assist with the procurement of police clearance certificates, apostilles & non-impediment letters.

Please note: Office hours are 9am to 4pm Monday to Friday. We are closed on weekends. 

Services & Solutions

We pride ourselves on our prompt and timely services. We guarantee that our professionalism ensures that you have all the necessary documentation as a South African citizen, when you need it. In short, we get it done!

Unabridged Birth Certificates

Unabridged Marriage Certificates

Non-Impediment Letters

Police Clearance Certificates

British Passports



Death Certificates

Highly Recommended By Everyone

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“A number of business associates and I have been fortunate enough to benefit from the highly professional, reliable and prompt service rendered by Michele Steynberg of Passport Control. Promised delivery dates were always timeously met and we unreservedly recommend Michele’s expertise to anyone who wishes to avail themselves of her efficient and hassle-free processing of their personal or travel documentation.”

“Thanks again for your very efficient service! I picked up both certificates! You have no idea how much your help is appreciated.”

“She has been professional, upfront and a complete pleasure to know and saved me a significant amount of time and money. Don’t think twice about it, get your South African passport application or renewal done through Michele, you are in the very best of hands.”

“It is very rare in business these days that a firm will give a commitment and actually deliver. But that is exactly what happened with Michele. I realised with just five weeks to go before I left for the USA that my passport had expired. I found Michele on the internet and she told me the would get it done in time. While I was sitting on tenterhooks, Michele was calm and reassuring and sure enough, with five days to go, I got the call to tell me they had my passport. Well done ladies!”


R150 national courier

Between R1350 & R1750 International courier

(Only one courier fee applies if all documents requested are sent off together)


Please note that all foreign payments incur a foreign bank handling fee of R480

Please request an invoice before making any payments.

Please apply via our website (online) for births

For marriages download the application form, complete it and kindly email back to us.



Generally, 4 and a half, up to 16 weeks. (All cases are different though and tend to run on their own merits)

What we will need:

*We require a copy of your id/s please

*To apply for Unabridged or Vault Birth Certificates: Please see attached application form

*To apply for Unabridged or Vault Marriage Certificates: Please see attached application form and specific requirement as mentioned below:

*If requiring a Marriage Certificate, we need a copy of the Marriage Register (DHA/BI30) for marriages that occurred between 1994 - 2022. This is available from the priest or marriage officer who solemnised the marriage (It is where the couple, the priest and the witnesses signed on the day)

Without it we will not be successful and will not take on the case.

The BI-27 is not sufficient at all.

*To apply for a Letter of No- Impediment: Please see application form

GENERAL TIME FRAMES (certificates)

Between 6 to 12 weeks. (All cases are different though and tend to run on their own merits)

Times are also affected by a rotational staff system due to Covid restrictions.

There are not enough officials on duty doing their normal jobs of allocating and/or modifying records.

It takes several processes and officials to finalise a single document.

Should birth records be misfiled or lost we will need to complete additional documents to hand in directly to our Home Affairs Head Office contact.

We would act as your next of kin if you are unable to come to our offices to complete these documents. This will obviously impact slightly on delivery, but be assured that we endeavour to have the quickest turnaround possible.

Home Affairs must do due diligence and we have to wait and see if that is the case.


Kindly please complete and sign the Limited Power of Attorney (Home Affairs prerequisite when agents are applying on behalf of applicants.)


We would like to invoice accordingly, please kindly confirm your full physical address and telephone number for courier purposes.


Let us know if you will be paying from a SA or Foreign Bank?


Due to a nationwide systems change (biometrics) we are unable to personally assist with South African Passports but once you have applied we can expedite your application. Between 8 to 10 working days.

Contact us for a quote

Please Note. When you are sending us documents you must courier or hand deliver the documents to the provided address.


An additional fee of R400 minimum will be levied should we have to collect from anywhere.

Contact us for assistance

We are not liable or responsible should the DHA insert incorrect information, however we will do our utmost to have them correct information in the soonest possible time.

Docu-Solve (Pty) Ltd


Under absolutely NO circumstances will any parcels or documents be collected from any post office!!! COURIER ONLY

Take note: Please do not book flights until you have received your documents as the variations in delivery times from the Department Of Home Affairs fluctuate. We cannot and will not be held responsible or liable for any costs incurred due to late or non delivery.

Take note: Once we have commenced with an application, NO REFUND will be applicable or granted.