South African Residents worldwide can benefit from
our reliable, resourceful solutions”

Email: info@passportassist.co.za
Office Hours: 9am to 4pm

About Us

Dear Valued Client,

Passport Assist & Docu-Solve specialise in providing a varied range of document solutions. We procure unabridged birth, marriage or death certificates as well as vault copies for South Africans.

Passport Assist & Docu-Solve are also able to assist with the procurement of police clearance certificates, apostilles & non-impediment letters.

Please note: Office hours are 9am to 4pm Monday to Friday. We are closed on weekends. 

Services & Solutions

We pride ourselves on our prompt and timely services. We guarantee that our professionalism ensures that you have all the necessary documentation as a South African citizen, when you need it. In short, we get it done!

Unabridged Birth Certificates

Unabridged Marriage Certificates

Non-Impediment Letters

Police Clearance Certificates

British Passports



Death Certificates

Highly Recommended By Everyone

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“A number of business associates and I have been fortunate enough to benefit from the highly professional, reliable and prompt service rendered by Michele Steynberg of Passport Control. Promised delivery dates were always timeously met and we unreservedly recommend Michele’s expertise to anyone who wishes to avail themselves of her efficient and hassle-free processing of their personal or travel documentation.”

“Thanks again for your very efficient service! I picked up both certificates! You have no idea how much your help is appreciated.”

“She has been professional, upfront and a complete pleasure to know and saved me a significant amount of time and money. Don’t think twice about it, get your South African passport application or renewal done through Michele, you are in the very best of hands.”

“It is very rare in business these days that a firm will give a commitment and actually deliver. But that is exactly what happened with Michele. I realised with just five weeks to go before I left for the USA that my passport had expired. I found Michele on the internet and she told me the would get it done in time. While I was sitting on tenterhooks, Michele was calm and reassuring and sure enough, with five days to go, I got the call to tell me they had my passport. Well done ladies!”


All Vault Copies are R1800 (excl. courier-optional)

To Expedite if you’ve applied R1450


Unabridged Birth, Death Certificates are R 1550 each (excl. courier-optional)

To Expedite if you’ve applied R980


Marriage Certificates are R1800 (excl. courier-optional)

To Expedite if you’ve applied R1450


Applications without id numbers are R 2050 (excl. courier-optional)


Apostille R1440 (excl. courier-optional)


R150 national courier

R1350 International courier

(Only one courier fee applies if all documents requested are sent off together)


Please note that all foreign payments incur a foreign bank handling fee of R480

Please request an invoice before making any payments.

Please apply via our website (online) for births

For marriages download the application form, complete it and kindly email back to us.



Generally, 4 and a half, up to 16 weeks. (All cases are different though and tend to run on their own merits)


Kindly please complete and sign the Limited Power of Attorney (Home Affairs prerequisite when agents are applying on behalf of applicants.)


We would like to invoice accordingly, please kindly confirm your full physical address and telephone number for courier purposes.


Let us know if you will be paying from a SA or Foreign Bank?


Due to a nationwide systems change (biometrics) we are unable to personally assist with South African Passports but once you have applied we can expedite your application. Between 8 to 10 working days.

Cost is R1580

Please Note. When you are sending us documents you must courier or hand deliver the documents to the provided address.


An additional fee of R400 minimum will be levied should we have to collect from anywhere.

Contact us for assistance

We are not liable or responsible should the DHA insert incorrect information, however we will do our utmost to have them correct information in the soonest possible time.

Docu-Solve (Pty) Ltd

Travel between countries

Home Affairs Minister Aaron Motsoaledi has given South Africans who work and study abroad the greenlight to return to the countries where they are based.

Motsoaledi, the Department of International Relations and Cooperation and the National Coronavirus Command Council, approved essential travel for South Africans who want to return to countries where they are based. 

"South Africans who wish to leave the Republic are permitted to depart only for the following reasons: work, study, family reunion, take up permanent residency and receive medical attention," Home Affairs said in a statement 

South Africa has implemented travel restrictions as part of the measures put in place to fight the spread of Covid-19. 

But, travel between countries is allowed in special circumstances. 

 The department said those wishing to return to the countries where they reside should have the following: 

a) A copy of their valid South African passport 

(b) A letter confirming their admissibility under the current circumstances from the embassy or other diplomatic/consular representative of the country they want to travel to. If returning by road or connecting via flights, the proof submitted needs to include permission from each transiting country. 

(c) Proof of means of travel such as air or bus tickets and the intended date of departure. 

"South Africans who fall in these categories and satisfy the criteria can send an email to Covid19travel@dha.gov.za." 

The department said an email would be sent to travellers who meet the criteria to enable them to proceed with their travel arrangements. 

 "People applying as a group can send one email with the supporting documents for each member of the group." 


Under absolutely NO circumstances will any parcels or documents be collected from any post office!!! COURIER ONLY

We require 3 to 8 weeks to expedite certain certificates/documents.
We are dealing with home affairs and not NASA scientists... therefore many things perpetually go wrong... We work as efficiently and fast as Humanly possible, and always have your best interests at heart!!

A partial refund will only be considered if WE have run out of OUR OWN 8 week deadline

Take note: Please do not book flights until you have received your documents as the variations in delivery times from the Department Of Home Affairs fluctuate. We cannot and will not be held responsible or liable for any costs incurred due to late or non delivery.

Take note: Once we have commenced with an application, NO REFUND will be applicable or granted.